Last updated: 1 August 2026
Who we are
Service to Life is an independent media, storytelling and creative initiative based in Victoria, Australia.
Our website address is: https://servicetolife.earth.
This privacy policy explains what information we may collect through this website, why we collect it and how it is handled.
Information we collect
We may collect personal information that you choose to provide when you:
- contact us through the website
- send us an email
- subscribe to a newsletter or mailing list
- submit a partnership, service or project enquiry
- register for an event or activity
- leave a comment, if commenting is enabled
This information may include your name, email address, organisation, telephone number and any information you include in your message.
Our website and hosting systems may also collect technical information such as your IP address, browser type, device type, referring website, pages visited and the date and time of your visit. This information may be used for website operation, security, troubleshooting and spam prevention.
How we use your information
We may use the information we collect to:
- respond to your questions, messages and enquiries
- communicate with you about projects, services, partnerships or events
- send newsletters or updates when you have chosen to receive them
- operate, maintain and improve the website
- protect the website from spam, misuse and security threats
- meet administrative, legal or regulatory obligations
We do not sell or rent your personal information.
Contact forms and email
When you contact us through a form or by email, we collect the information you provide so we can respond to your enquiry.
Messages may be stored in our website system, email account or project records for as long as reasonably necessary to manage the enquiry, continue the relationship or meet legal and administrative requirements.
Newsletters and updates
If you subscribe to a Service to Life newsletter or mailing list, we collect your name and email address, together with any preferences you choose to provide.
Your information may be processed by the email delivery service we use to manage subscriptions and send messages. You can unsubscribe at any time by following the unsubscribe link included in our emails or by contacting us directly.
Comments
If commenting is enabled and you leave a comment, we collect the information entered in the comments form, together with your IP address and browser information to help detect spam.
An anonymised string created from your email address, sometimes called a hash, may be provided to the Gravatar service to determine whether you use it. The Gravatar service is operated by Automattic. You can read its privacy policy at automattic.com/privacy.
After a comment has been approved, your profile picture may be publicly visible alongside your comment.
Media uploads
If you are authorised to upload images to the website, you should avoid uploading files that contain embedded location information, including EXIF GPS data. Visitors may be able to download images and extract this information.
Cookies
Cookies are small files stored in your browser. They may be used to help the website function correctly, remember preferences, maintain security and make the website easier to use.
If you leave a comment, you may choose to save your name, email address and website in cookies so you do not need to enter them again when leaving another comment. These cookies may remain for up to one year.
If you visit a website login page, a temporary cookie may be created to determine whether your browser accepts cookies. This cookie contains no personal information and is normally removed when you close your browser.
Authorised website users who log in may receive additional cookies that save login information and screen preferences. Login cookies normally remain for two days. If “Remember Me” is selected, the login may remain active for two weeks. Screen preference cookies may remain for one year.
If an authorised user edits or publishes an article, an additional cookie may be stored. It contains no personal information and records the identification number of the article that was edited. It normally expires after one day.
Embedded content from other websites
Pages and articles on Service to Life may include embedded content such as podcast players, audio, videos, images, maps, social media posts or articles from other websites.
Embedded content behaves in much the same way as it would if you visited the external website directly. These third-party websites may collect information about you, use cookies, include tracking technologies and monitor your interaction with their content.
This may include services operated by podcast platforms, video platforms, social media networks and other content providers. Their handling of your information is governed by their own privacy policies and terms.
Who we share information with
We may share limited personal information with trusted service providers when this is necessary to operate Service to Life. These providers may include:
- website hosting and technical support providers
- email and newsletter delivery services
- spam detection and website security services
- event registration, payment or booking services
- professional advisers where legal, financial or administrative assistance is required
These providers receive only the information reasonably required to perform their services.
We may also disclose information where required by law or where reasonably necessary to protect the safety, rights or security of Service to Life, its contributors, its community or the public.
Information processed outside Australia
Some services used by this website may process or store information on servers located outside Australia. This may include website hosting, email delivery, podcast, video, social media and other online service providers.
When you interact with an external service, its own privacy policy will explain how and where it processes information.
How long we retain information
We retain personal information only for as long as it is reasonably needed for the purpose for which it was collected, or where retention is required for legal, administrative or security reasons.
If you leave a comment, the comment and its associated information may be retained indefinitely. This allows us to recognise and approve follow-up comments and maintain the public conversation connected with an article.
Newsletter subscription information is normally retained until you unsubscribe or ask us to remove it.
Information connected with enquiries, services, partnerships, events or projects may be retained while the relationship or project remains active and for a reasonable period afterwards.
Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, alteration and disclosure. These steps may include secure website hosting, access controls, software updates, backups and security monitoring.
No method of storing or transmitting information online can be guaranteed to be completely secure.
Your privacy rights
You may contact us to:
- ask what personal information we hold about you
- request access to that information
- ask us to correct inaccurate information
- withdraw consent for future communications
- request that information be deleted where it is no longer required
Some information may need to be retained for legal, security, financial or administrative purposes.
Privacy questions and complaints
If you have a question, concern or complaint about how Service to Life handles your personal information, please contact us through the website or email:
Please provide enough information for us to understand and investigate your concern. We will aim to respond within a reasonable period.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner. Information about privacy complaints is available at oaic.gov.au/privacy/privacy-complaints.
Changes to this policy
We may update this privacy policy when our website, services or information-handling practices change. The date at the top of this page shows when the policy was last updated.